Return & Refund Policy – Women’s Lingerie Products

Due to the intimate nature of lingerie, we follow strict hygiene and quality standards. Please read the policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are accepted only for defective, damaged, or incorrect items received.
• Items must be:
• Unused, unwashed, and unworn
• In original packaging with tags intact
• Returned within 3 days of delivery
• Non-returnable items:
• Panties, briefs, shapewear, and intimate bottoms (for hygiene reasons)
• Items purchased on clearance or sale
• Products without original tags or packaging

2. Return Process

• To initiate a return, contact customer support at:
• theglobalgallery53@gmail.com
• Include:
• Order number
• Clear images of the product showing the issue
• Reason for return
• Once approved, return instructions will be provided.

3. Refund Policy

• Refunds are processed only after the returned item passes quality inspection.
• If approved:
• Refund will be issued to the original payment method
• Processing time: 5–7 business days after approval
• If the product does not meet return conditions, it will not be eligible for a refund.

4. Exchange Policy

• Exchanges are allowed only for:
• Size issues (on eligible items)
• Defective or incorrect products
• Exchange requests must be made within 3 days of delivery.

5. Important Notes

• Slight variations in color or fit are not considered defects.
• Customers are responsible for ensuring correct size selection before purchase.
• Return shipping charges may apply unless the item is defective or incorrect.

For any questions or assistance, please contact:

theglobalgallery53@gmail.com